Website: www.donzymotoculture.com
Company: DONZY MOTOCULTURE
Contact Email: notevoyag@donzymotoculture.com
Address: 2 Route de Cosne, 58220 Donzy, France
Phone: +33 3 8639 3319
Effective Date: May 2, 2026
1. Introduction
Welcome to DONZY MOTOCULTURE! We are dedicated to ensuring your complete satisfaction with every purchase made through our e‑commerce platform at www.donzymotoculture.com. This Refund and Returns Policy outlines the terms and conditions that govern returns, exchanges, and refunds for products ordered on our Site. By placing an order, you agree to abide by this Policy. Please note that we do not offer “refund‑only” (i.e., refund without return) for any product under normal circumstances. All refund requests must be accompanied by the physical return of the item, subject to the conditions below.
2. 30‑Day Return Window
We offer a 30‑day hassle‑free return period from the date of delivery. This policy is designed to give you ample time to inspect your gardening tools and ensure they meet your expectations. To be eligible for a return, the item must be:
- Unused, in its original condition, and free of any damage, dirt, or wear.
- Packaged in the original box, along with all accessories, manuals, and tags.
- Accompanied by a valid proof of purchase (order number or invoice).
Important: Products that show signs of use, are damaged due to customer mishandling, or are missing original packaging may be denied a return or subject to a restocking fee.
3. Return Process – Step by Step
- Notify Us: Contact our Customer Service team via email at notevoyag@donzymotoculture.com or call +33 3 8639 3319 within 30 days of delivery. Provide your order number, product details, and reason for return.
- Receive Authorization: We will send you a Return Authorization (RA) number and instructions for shipping. Returns without an RA number may not be accepted.
- Pack & Ship: Securely pack the item in its original box, include all parts and documentation, and affix the RA number on the outer package. Ship the parcel to our address:
DONZY MOTOCULTURE
2 Route de Cosne, 58220 Donzy, France - Inspection & Processing: Once we receive the item, our quality team will inspect it within 5‑7 business days. If the return meets our criteria, we will initiate a refund or exchange.
4. Refund Policy – No “Refund‑Only” Option
Key Point: DONZY MOTOCULTURE does not offer refunds without the physical return of the product. This means:
- We cannot issue a refund merely because you have changed your mind, decided you no longer need the item, or encountered a minor issue that does not require a return.
- A refund is processed only after the returned item has been received and inspected at our facility.
- Refunds will be issued to the original payment method used for the purchase. Processing times vary by payment provider (typically 5‑10 business days after approval).
- Shipping costs are non‑refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
5. Exchange Policy
If you prefer an exchange (e.g., for a different size, color, or model), please indicate this when requesting your Return Authorization. Exchanges are subject to product availability. If the desired replacement is out of stock, we will issue a refund after receiving the returned item. Any price difference will be charged or refunded accordingly.
6. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged during transit (visible external damage),
- Defective (faulty materials or workmanship),
- Incorrect (not what you ordered),
please contact us within 48 hours of delivery. We may request photos or a brief video to assess the issue. In such cases, we will arrange a free return pickup or provide a prepaid return label and, upon verification, offer one of the following:
- A full refund (including original shipping costs).
- A replacement shipped at no extra charge.
Note: This exception still requires the return of the original item; we do not issue “refund‑only” even for defective products without receiving the item back.
7. Non‑Returnable Items
For hygiene, safety, and product‑integrity reasons, the following cannot be returned unless defective:
- Products that have been used, assembled, or modified.
- Custom‑ordered or personalized items.
- Products without original packaging or missing components.
- Any item not purchased directly from www.donzymotoculture.com (e.g., third‑party sellers).
8. Return Shipping Costs
- Customer‑initiated returns (e.g., change of mind, no longer needed): You are responsible for return shipping charges and any loss or damage during transit. We recommend using a tracked and insured service.
- Returns due to our error (wrong item, defect, damage): We will cover return shipping costs via a prepaid label or reimbursement upon proof of expense.
9. Timeline for Refunds
After we receive your return:
- Inspection: 5‑7 business days.
- Refund processing: 3‑5 business days after approval.
- Bank/card issuer posting: 5‑10 business days (varies by financial institution).
You will receive an email confirmation at each stage.
10. Store Credit Option
As an alternative to a standard refund, you may opt for store credit issued to your DONZY MOTOCULTURE account. Store credit is issued immediately after return approval, has no expiry date, and can be used for future purchases on our Site.
11. Contact Us
For any questions about returns or refunds, reach out to our dedicated support team:
Email: notevoyag@donzymotoculture.com
Phone: +33 3 8639 3319 (Monday–Friday, 9 AM–6 PM CET)
Address: DONZY MOTOCULTURE, 2 Route de Cosne, 58220 Donzy, France
We aim to respond to all inquiries within 24 hours on business days.
12. Policy Updates
We reserve the right to amend this Refund and Returns Policy at any time. The latest version will always be posted on this page with the effective date. Material changes will be communicated via email or a notice on our Site.
Thank you for choosing DONZY MOTOCULTURE. We stand behind the quality of our gardening tools and are committed to making your shopping experience as smooth and satisfying as possible.