Website: www.donzymotoculture.com
Company: DONZY MOTOCULTURE
Contact Email: notevoyag@donzymotoculture.com
Address: 2 Route de Cosne, 58220 Donzy, France
Phone: +33 3 8639 3319
Effective Date: May 2, 2026
1. Introduction
DONZY MOTOCULTURE (“we,” “our,” or “us”) operates the e‑commerce website www.donzymotoculture.com (the “Site”), offering premium garden tools and related products. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make purchases on our Site. By using the Site, you consent to the practices described herein.
2. Information We Collect
We may collect the following categories of personal data:
2.1 Information You Provide Directly
- Contact & Account Details: Name, email address, postal address, phone number, and account credentials when you register, place an order, or contact us.
- Payment Information: Credit/debit card details, billing address, and transaction history (note: payment processing is handled by secure third‑party providers; we do not store full payment card numbers on our servers).
- Communications: Correspondence with our customer service team, feedback, reviews, and survey responses.
- Preferences: Gardening interests, product wish‑lists, and marketing‑communication preferences.
2.2 Information Collected Automatically
- Technical & Usage Data: IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, click‑stream data, and timestamps.
- Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, analyze Site traffic, and deliver targeted advertisements. You may manage cookie settings through your browser.
2.3 Information from Third Parties
- We may receive limited information from social‑media platforms if you interact with our profiles or use social‑login features.
- We may obtain updated delivery addresses from carriers or fraud‑detection data from payment processors.
3. How We Use Your Information
We process your personal data for the following legitimate purposes:
- Order Fulfillment: To process purchases, arrange shipping, provide order confirmations, and handle returns under our 30‑day hassle‑free return policy.
- Customer Support: To respond to inquiries, provide gardening tips, and resolve issues.
- Site Improvement: To analyze usage patterns, optimize Site performance, and develop new features.
- Marketing & Personalization: To send promotional offers, newsletters, and product recommendations based on your interests (you may opt‑out at any time).
- Security & Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, court orders, or governmental requests.
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we rely on the following lawful grounds:
- Contractual Necessity: Processing required to fulfill orders and provide services you request.
- Legitimate Interests: For Site administration, marketing, fraud prevention, and business‑operation improvements, where such interests are not overridden by your rights.
- Consent: Where you have given explicit consent (e.g., for marketing emails, non‑essential cookies).
- Legal Obligation: To meet regulatory or tax obligations.
5. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share information in these circumstances:
- Service Providers: With trusted partners who assist in payment processing, shipping (e.g., carriers), IT hosting, email delivery, analytics, and customer‑support services, under strict confidentiality agreements.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of the business transition.
- Legal Requirements: When required by law, subpoena, or regulatory authority, or to protect our rights, property, or safety.
- With Your Consent: In other situations where you have given explicit permission.
6. International Data Transfers
As we serve customers across France and potentially other regions, your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards (e.g., Standard Contractual Clauses, Privacy Shield frameworks where applicable) are in place to protect your data in compliance with GDPR.
7. Data Retention
We retain personal information only as long as necessary for the purposes outlined in this Policy, or as required by law. For example:
- Order records and associated data are kept for the duration required by tax and commercial laws.
- Marketing‑contact data is retained until you unsubscribe or request deletion.
- Technical logs may be stored for up to 12 months for security and analytics.
8. Your Rights (GDPR & Privacy Laws)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.
- Right to Restrict Processing: Limit how we use your data in specific situations.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw previously given consent at any time.
- Right to Lodge a Complaint: Contact the relevant supervisory authority (in France, the CNIL).
To exercise any of these rights, please email us at notevoyag@donzymotoculture.com or write to our postal address. We will respond within 30 days.
9. Cookies & Tracking Technologies
We use the following types of cookies:
- Essential Cookies: Necessary for Site functionality (e.g., shopping cart, login session).
- Analytics Cookies: Help us understand how visitors interact with the Site (e.g., Google Analytics).
- Advertising Cookies: Used to display relevant ads on third‑party platforms (you may opt‑out via your browser or ad‑preference settings).
Most browsers allow you to manage cookie preferences. Note that disabling certain cookies may affect Site features.
10. Security Measures
We implement industry‑standard technical and organizational measures to protect your personal data, including encryption (SSL/TLS), secure servers, access controls, and regular security assessments. However, no online transmission or storage method is 100% secure; we cannot guarantee absolute security.
11. Children’s Privacy
Our Site is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will promptly delete it.
12. Third‑Party Links
Our Site may contain links to third‑party websites (e.g., social‑media platforms, gardening‑tip blogs). This Privacy Policy does not apply to those sites; we encourage you to review their privacy policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices, laws, or Site features. The updated version will be posted on this page with a revised effective date. We will notify users of material changes via email or a prominent Site notice.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
DONZY MOTOCULTURE
2 Route de Cosne, 58220 Donzy, France
Email: notevoyag@donzymotoculture.com
Phone: +33 3 8639 3319